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HP Recommended
Microsoft Windows 8.1 (64-bit)

It has only been a couple of days since I last used my computer. I tried to turn it on and guess what, nothing happens! Nothing can be heard inside the computer when I try to turn it on. I made sure the cable was plugged in correctly, but all I hear was the sound of the electricity. I tried using another cable, nothing happens.

 

This computer is a HP Pavilion 27-n010

The cable is a genuine HP product and labels 90W (The other is also from HP and labels 65W) 

 

Is there any way this could possibly be fixed?

3 REPLIES 3
HP Recommended

Do you get a light at the back of the unit? (near where power goes in) and/or do you get a light on the power brick?

HP Recommended

No lights seem to be on at the back of the unit. There also is no light on the brick, so I wouldn’t be able to tell if it is working correctly or not. (There is no light indicator on the brick)

HP Recommended

Hi@Josh1599,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing no power issues with the HP Pavilion All in one PC. It could be a hardware issue on the PC. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

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Have a great day!

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