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- Incomplete install of Intel Corp ME Firmware Component

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04-07-2017 11:23 AM
The install for "Intel Corporate Management Engine (ME) Firmware Component (sp77782.exe)" will not complete. When run using the Command Prompt as an Administrator it stops at the following command line:
C:\SWSetup\SP77782\FW64>MEInfoWin64.exe 1>meinfo.log
The "meinfo.log" has the following information.
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Intel(R) MEInfo Version: 11.0.15.1003
Copyright(C) 2005 - 2016, Intel Corporation. All rights reserved.
Intel(R) Manageability and Security Application code versions:
BIOS Version N81 Ver. 01.12
MEBx Version 11.0.0.0005
GbE Version 0.8
Vendor ID 8086
PCH Version 31
FW Version 11.0.18.1002 H
LMS Version Not Available
MEI Driver Version 11.0.0.1176
FW Capabilities 0x5930194C
Intel(R) Small Business Technology - PRESENT/ENABLED
Intel(R) Capability Licensing Service - PRESENT/ENABLED
Protect Audio Video Path - PRESENT/ENABLED
Intel(R) Dynamic Application Loader - PRESENT/ENABLED
Service Advertisement & Discovery - PRESENT/ENABLED
TLS Enabled
Last ME reset reason Firmware reset
Local FWUpdate Enabled
BIOS Config Lock Enabled
GbE Config Lock Enabled
Host Read Access to ME Disabled
Host Write Access to ME Disabled
Host Read Access to EC Enabled
Host Write Access to EC Enabled
SPI Flash ID 1 EF4018
SPI Flash ID 2 Unknown
BIOS boot State Pre Boot
OEM ID 00000000-0000-0000-0000-000000000000
Capability Licensing Service Enabled
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Left command prompt window as is overnight. Nothing happened. It still did not finish installing. After aborting the script the laptop was restarted. On restart the screen displays "(A7) Me FW Downgrade - Request MeSpilock Failed".
How can the install of SP77782 be completed? How to resolve the boot message?
As an FYI, the laptop BIOS version is at the latest version "01.12 Rev.A".
Assistance to resolve this problem(s) is appreciated.
