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- Installed new RAM, now I get 5 beeps

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07-04-2016 03:15 PM
07-04-2016 06:52 PM
5 beeps mean a ram issue.
2 ram sticks cannot have the same serial number.
You must also make sure that the PC supprts more ram and that the new ram has the same latency.
Just the same size and speed wont work if the latency is different.
I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
07-09-2016 03:49 PM - edited 07-09-2016 03:49 PM
Hi,
Hynix dimms have caused compatability issues when installed in some HP PC models in the past. Check the BIOS level in your PC. Version 7.16 is the latest. If no joy, then review the below suggestions.
Your first consideration should be HP Sales or HP Support when considering memory replacement or upgrades. If you want to consider other manufacturers then the easiest way to avoid memory problems is to contact one of the major memory manufacturers. I am recommending that you try the memory tools from these manufacturers: Corsair, Kingston and Crucial. Once you have determined the dimms that you need, then contact sales or technical support to verify that you have selected the correct dimms. If you buy directly from the manufacturers, then they will stand behind their products.
If you have tried using just the 4 GB dimms in the blue slots without the old dimms installed then they may not be compatible with your PC. Try clearing the CMOS and see if that helps.
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 11 x64
Custom PC - Z690, i9-12900K, 32GB DDR5 5600, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
