• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-26-2017 01:49 PM

HP Recommended
Product: HP 21-2000 All-in-One Desktop
Operating System: Microsoft Windows 8.1 (32-bit)
Hi guys, I need some help. I computer won't turn on. It turns on for 5 seconds then nothing. The fans turn on then off. The product number is J4W33AA#ABA.
My computer is a HP 21-2000 All-in-One Desktop PC series. I cleaned the fan already and the inside of the computer and I don't know what's wrong. If I could get help as soon as possible that would be great. Thank you
1 REPLY 1

‎03-26-2017 02:31 PM - edited ‎03-26-2017 02:33 PM

HP Recommended

Hello

 

Will try to give some guidance on your issue.

 

This symptom can be caused by the following components:

 

1. Power Supply

2. Motherboard/Processor

3.RAM

 

Start with RAM. Pull the RAM modules (if more than one RAM module), then reboot your PC and try one module at a time in each slot.

 

Replace the external power supply.

 

No fix to problem probably means the motherboard is in trouble. 

 

It would not hurt to replace the motherboard (usually a CR2032) battery in the troubleshooting process.

 

Grzy

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.