Omen constantly freezes and restarts

[GoblinThief6]

So I received by brand new Omen just a few days ago and set it up yesterday. Straight out of the box, without doing ANYTHING to it, it has been randomly freezing and restarting. The freeze happens anywhere from 5 minutes to 15 minutes after starting or after the last reboot. I really want to emphasize that before I made any updates or changes, the computer had this problem straight out of the box.

I looked up windows updates thinking that might solve it and updated as recommended. That did not solve the issue.

I used the HP Support Assistant to see if there were any HP updates. Nope, the scan revealed that there were no updates.

The computer has restarted several times with me just browising looking for a solution. It restarted twice as I tried to write this post.

I am sooo fustrated. I spent a pretty penny on my brand new computer and it doesn't work straight out of the box.

Please help.

Here are my specs.

•Windows 10 Home
•Drop in Box Warranty flier
•6th Generation Intel® Core™ i7-6700 Processor
•32 GB DDR4 memory
•256 SSD + 2 TB HDD storage
•Ultra Slim-tray SuperMulti DVD burner
•500 W Bronze efficiency power supply
•WARR 1/1/0 NA
•Liquid Cooling Solution for i7K processors for 500/600W PSU
•ICTO UMA Z170 OMEN
•McAfee Livesafe (30 day)
•NVIDIA® GeForce® GTX 1080 (8 GB GDDR5X dedicated)
•Intel® 802.11ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
•HP USB Wired Keyboard with volume control

SYSTEM INFORMATION

OS Name: Microsoft Windows 10 Home
Version:   10.0.14393 Build 14393
Other OS Description:     Not Available
OS Manufacturer:    Microsoft Corporation
System Name:    DESKTOP-L4G2EGP
System Manufacturer:    HP
System Model :   870-130VX
System Type:    x64-based PC
System SKU:    W9C50AV
Processor:    Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date:    AMI A0.47, 12/6/2016
SMBIOS Version:    2.8
Embedded Controller Version:    255.255
BIOS Mode:    UEFI
BaseBoard Manufacturer:    HP
BaseBoard Model :   Not Available
BaseBoard Name:    Base Board
Platform Role:    Desktop
Secure Boot State:    On
PCR7 Configuration:    Elevation Required to View
Windows Directory :   C:\windows
System Directory :   C:\windows\system32
Boot Device :   \Device\HarddiskVolume1
Locale:    United States
Hardware Abstraction Layer    Version = "10.0.14393.206"
User Name    DESKTOP-L4G2EGP\Fabian
Time Zone    Pacific Daylight Time
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.9 GB
Available Physical Memory    29.1 GB
Total Virtual Memory    36.9 GB
Available Virtual Memory    33.9 GB
Page File Space    5.00 GB
Page File    C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    No
Hyper-V - Data Execution Protection    Yes

[krzemien]

Assuming it's a brand new computer and covered under HP warranty the right and only thing to do is to raise this with HP Support as soon as possible so they can log a case and guide you through investigation and advise the next steps.

I went through similar process myself, but only after one month assuming (like you) that it's OS-related - which was uneccesary. It was hardware-related and I ended up with new motherboard & graphic card that were fitted by HP Support, with PC sent to them for investigation and repair.

The good news is problems were sorted and PC is absolutely okay now.

[erico]

That is good advice that was give to you by @krzemien. 

The issue could be easily be failing memory, motherboard or overtemperature issue.

Have you tried running the HP PC Hardware Diagnostics?

From an off condition, press the power button and then start tapping the F2 key to invoke the HP PC Hardware Diagnostics.

Initially run the long system test and then  in the Components section run the memory test.

When you start it up can you hear the cooling system fan running?

[GoblinThief6]

So, I think I resolved the issue. When I set up the computer I inserted a usb wifi. Then I turned on the computer for the first time and it wasn't working properly.

Well at some point the computer stopped recognizing the wifi I inserted and used the default that was included in the computer. The restarts stopped.

I looked up the driver for the usb wifi and updated it. The restarts haven't happened in a day. Just for referrence the wifi I had and needed a driver update for was:

http://www.tp-link.com/us/products/details/cat-5520_Archer-T9UH.html

I'm surprized a tiny little usb insert could rain so much havoc. I'll post again if it comes back.