PC cannot use the web browser without becoming incredibly slow

[Edbert]

It all started when the PC kept making a clicking noise and then it froze. Windows ran automatic startup repair.

Now PC runs okay on startup but when I open google chrome it slows down to the point where it might as well be frozen. Mouse still works with the perpetual loop cursor. 

I ran the hard disk check on the HP Basic System Diagnostics menu and chose the extensive check option. The results on the screen showed:

SMART Check : PASSED

Long DST : FAILED

FAILURE ID : 0G832C-0008K3-QFFX1F-61BS03

Hard Disk 1

Does this mean the Hard Disk needs to be replaced and is there no way to self-fix it?

Thank you for your time and consideration.

[A4Apollo]

Hi! @Edbert, Welcome to HP forums.

I understand when you turn on your PC you can hear a clicking noise and your PC is freezing.

Don't worry I'd like to help you.

Did you make any software or hardware changes to your printer?

As you mentioned you have the ran the diagnostics and it failed with a failure ID.

It looks like the hard drive on your PC has failed, you have to get the hard drive replaced.

Please contact HP support for service options.

Link to contact HP.

Have a great day ahead! 

Take Care! 🙂

[Edbert]

@MrRobot Hello and thanks for replying. I should have mentioned that it doesnt make the clicking noise anymore ever since it first froze. I disconnected the printer since that time but other than that nothing about the printer has changed.

[A4Apollo · Accepted solution]

@Edbert, It's great to hear from you again. I was much awaiting for your response.

As you mentioned after disconnecting the printer the clicking noise on your printer stopped.

But still, as per the diagnostics the hard drive on your PC has failed you have to replace the hard drive in order to get the PC functioning again.

Please contact HP and get the support options.

Link to contact HP.

Take Care! 🙂