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‎02-06-2017 10:53 AM

HP Recommended

Have had this HP Pavilion smartouch 21 in storage as a spare for a couple years.  Now I need it and it won't come on.

Power indicator lights. Drive seems to spin up.  Remove ram and it gives 4 beeps.  Nothing on screen totally dark.  Reseated video cable and hard drive.  No go.  Where next?

1 REPLY 1

‎02-06-2017 11:49 AM - edited ‎02-06-2017 11:51 AM

HP Recommended

@kirsplash, welcome to the forum.

 

It is never a good idea to let any electronic device set unused for a long period of time.  I suggest checking to make certain that all of the components are seated properly.  Remove the video card and clean the contacts on the card and in the slot.  If the computer has any moisture inside these can be corroded.  Also, check the contacts on the memory.  Be extremely careful when cleaning the contacts.  Any ESD will damage them.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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