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‎05-12-2024 05:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

How do I factory reset a laptop back to its original state

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1 REPLY 1

‎05-12-2024 06:04 PM

HP Recommended

If the notebook was made in 2016 or later, it should be supported by the HP cloud recovery tool.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Microsoft Apps

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