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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 08:27 PM

HP Recommended
Product: HP A-I-O V8P87AA#ABA
Operating System: Microsoft Windows 10 (64-bit)
Set up my new computer, plugged everything in, connected to wifi, answered Windows start-up questions, and screen went black. It has been black for over an hour. Is this normal? How long can I expect this process to take?
3 REPLIES 3

‎03-02-2017 06:14 AM

HP Recommended

Hello

 

This is not normal.

 

Check connections again. Only plug mouse and keyboard to AIO. Any LED activity?

 

No choice but to depress power button and shut down PC. Try to restart and see what happens.

 

Grzy

‎03-02-2017 06:35 AM

HP Recommended
LED light was white. Around hour 3 I broke and hit the power button. Came back on to an HP screen then an update screen. Updated about 15 minutes and officially fired up. Seems to be running smoothly as of now but I'm concerned about any long term damage or potential damage a forced restart/blackout during initial start up could have cause. Should I return the unit??

‎03-02-2017 06:42 AM

HP Recommended

Hello

 

Hard shutdown is not good but you had no choice. If damage was done by this you would have seen error message at restart.

 

Your call on return.

 

Send back if you feel there is problem with new PC.

 

Grzy

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