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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Desktop Boot and Lockup
- System Thread Exception Not Handled
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03-23-2016 08:36 PM
I experienced this problem (See subject line) a few weeks ago and I was able to restore my computer to a previous state where, for all I could tell, everything was working perfectly. Since then I have never shut down the computer. When I leave the computer I would put it in sleep mode. Yesterday I tried to Restart the computer and since then I have been in a continous loop of desperation. No matter what I do I am unable to boot to windows or bring up the bios. Please help.
Solved! Go to Solution.
08-22-2016 08:12 PM - edited 08-22-2016 08:14 PM
Thiis is the video I used to create the USB recovery drive (https://www.youtube.com/watch?v=3UzphLuk5II) Just make sure you watch the video several times and make some notes while you are at it. Using the recovery drive will delete all your personal files, so make sure you back them up on a separate drive. You will also have to reinstall all of your software so make sure you have a plan that allows you to do that. Also the video will tell you that you will need an 8GB or larger flash drive, in my case it required a 16GB flash drive. I considered this a last resort to solve my problem because it will be up to you to restore your computer to it's previous state. I hope this helps.
Ed J.
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