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Locked

‎04-16-2024 11:24 PM

HP Recommended
Product: HP All-in-One - 22-df0013w
Operating System: Microsoft Windows 11

Unable to login to computer need unlock code sent to hard drive so reset system 

1 REPLY 1

‎04-17-2024 10:44 AM

HP Recommended

This "unlock code" you mention is most likely the Password needed to run the reset.

 

You should have written it down -- as we have no way of accessing or recovering it, nor do you -- NOW.


BIOS (and Power) passwords are encoded into the firmware of the motherboard and we have no access of any kind to that. Changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.


I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.


Therefore, according to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


To get help resetting the password on your product, you have to Contact HP support in your region using the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 



I am a volunteer and I do not work for, nor represent, HP
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