When logging in it shows automatic repairs.

[Dic1]

Hello hp community,

so when ever I try going on my laptop hp notebook

Model 15

it shows automatic repair and the thing is I can’t get it off as you see from the following picture:

 It shows 

log file: D:/Recovery/WindowsRE/Winre.wim/System32/Logfiles/Srt/Srttrail.txt

it isn’t working whenever I try to fix it , IT NEVR works

i tired going to near by hp store they said I should contact hp support on my device so I could get assistance beucase they didn’t seem to know how to fiX this 

ao I would like for assistance if you find a solution 

please contact me 

This started when I was working on my laptop it randomly died at 75% I didn’t worry I charged it then after when I opened it then it shows this auto repair screen I asked for the I.T at the business I own they said they tried everything but just in case they saved my files on a drive I started using an iPad now I wanna see if I can get this laptop to start working but yet it didn’t work still so I got upset I left it for 4 weeks then I came back,YET it still didn’t work so I decided to come and contact hp support community for assistance if anyone is able to assist me.

Thank you,

kind regards.

😓😓😓

[VH2000]

OK, you have access to the Recovery Partition and in the advanced options you can start the command prompt

Type (step by step) each process step takes several minutes

chkdsk f: /f

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

[Dic1]

Hello sorry but these didn’t work only one command worked

[VH2000]

Do you have access to the safe mode

If yes, repeat the commands

[Dic1]

Sorry no I do have it but it doesn’t work it won’t show the apps

[VH2000]

Sorry, but your wording is not clear.

If you have access to the safe mode you could try to delete the last windows update etc.

[Dic1]

if you don’t understand fit doesn’t allow me to do anything for example I press it then I try going to cmd prompt it won’t do anything it just glitches then goes back where I started  and the problem if I delete anything if I could I would lose all data saved on my laptop becuase non of the files moved to the disk drive (and yes I tried using the drive also didn’t work so I don’t know what to do with he laptop

[VH2000]

X:\windows\system32>notepad

click File open and navigate to the folders you want to safe. Copy the files to an external drive

When finished a new installation is needed

[Dic1]

No the problem is I need to disable srtttrail.txt witch won’t get off

[VH2000]

You can't disable logfiles being written. But srtttrail.txt files do not contain helpful infos.