Windows 10 sleep set to Never, but won't respond after a night left on.

[Dave_in_Denver]

I just "upgraded" my HP Pavilion HPE h8-1260t to Windows 10 from 7 Pro.  The upgrade went without problems, but now it won't respond after being left on all night.  It requires a hard boot to restart, although the mouse is still functional and the display comes back up.  I have upgraded drivers for the mouse and keyboard, changed the Power Management to shut down the display, but set the other Sleep option to "Never".  What did I miss?  BTW it is on all day and comes back up normally after a few hours unused.  The display shuts down after 15 minutes but comes back normally.

Any suggestions are appriciated.

Thanks

[IT_WinSec · Accepted solution]

Hello,

Thank you for posting in the HP Support forum. Welcome !

Based on the information here, your computer does not officially support Windows 10 - supported are only Windows 7 and Windows 8/8.1 for this device. This means HP hasn't officially released drivers for your computer and may not officially support issues that occur under Win 10 for this device.

Your options are:

- return back to the previous operating system - e.g. Windows 7. Windows 7 is stable OS and will be supported by Microsoft until 2020. Here is how to get back to previous version (can be done the easy way up to 30 days post-upgrade)

>> http://www.pcworld.com/article/2960692/windows/how-to-uninstall-windows-10-and-go-back-to-windows-7-...

>> http://www.howtogeek.com/220723/how-to-uninstall-windows-10-and-downgrade-to-windows-7-or-8.1/

or

- keep using Windows 10 even though not officially supported.

Try to use HP Support Assistant to see if it will offer you any driver updates - it is not only mouse drives but chipset, video card, etc... Instructions and download information can be found here >> http://support.hp.com/us-en/document/c03467905

Ensure all your Windows Updates are applied

Check out this article >> http://support.hp.com/us-en/document/c03408309

Please, provide feedback and let me know if this helps. Do not hesitate to post again.