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‎04-13-2017 08:23 AM - last edited on ‎04-13-2017 08:31 AM by Retired

HP Recommended
Product: hp notebook -15ac042tu
Operating System: Microsoft Windows 7 (64-bit)

Please help me ...
I have HP notebook modal no.-15ac042tu serial no.-[Personal Information Removed] and my problem is when I am installing windows 7 on my laptop it show the problem is hard drives are not show it display hard drive mass storage driver missing and my main problem is this how to get driver
So please please please help me...

3 REPLIES 3

‎04-13-2017 08:42 AM

HP Recommended

Hi:

 

Did you enable legacy mode and disable secure boot in the BIOS?

 

You need to do that in order to install and run W7 on your model.  W7 is not compatible with secure boot.

 

See this guide for what settings to change...

 

https://www.support.hp.com/us-en/document/c03736054/

 

How are you installing W7...by USB flash drive, or DVD?

 

If you are installing W7 from a USB flash drive, you must boot that flash drive from the PC's USB 2 port.

 

 

 

 

‎04-13-2017 09:22 AM

HP Recommended
Sorry its not right answer
The problem is during windows installation
No drives were found.Click Load Driver to provides mass storage driver for installation
Please provide me a link for this driver

‎04-13-2017 10:01 AM

HP Recommended

I have never read on this forum where anyone needed the storage drivers to install W7 in that platform.

 

But, I have zipped up and attached the W7 x64 sata drivers you need below.

 

To install the driver...

 

Extract (copy) the files in the folder you unzipped onto a usb flash drive without the folder.

 

With the flash drive and W7 installation media in the PC, boot from the W7 installation media.

 

After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.

 

You should now see the storage driver files listed.

 

If you check the box, it will only include the compatible driver.

 

Follow the prompts and hopefully, W7 will install.

 

 

 

 

 

 

 

 

x64.zip
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