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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 05:10 PM

HP Recommended
Product: hp 600-1055
Operating System: Microsoft Windows 7 (64-bit)

The normal boot will only go as far as the screen logo then goes blank. A x000000e error is reported. I'm limited in the tools that will work in safe mode. I have tried a clean boot, dskchk, and the utility that checks for missing or corrupted windows files. I am further hampered by the dvd not working. The device manager sees the dvd as OTHER, and the bios sees it correctly. I have tried a USB dvd unit but it is also not recognized  as a dvd. When I set the bios to boot from the dvd it skips it and goes to the hard drive for the boot. 

 

Out of ideas, any suggestions. 

2 REPLIES 2

‎04-25-2017 07:55 PM

HP Recommended

Hi! Are you trying to format and set up new installation of windows? 

‎04-25-2017 10:51 PM

HP Recommended
No, but I found the problem to be the video driver was hanging me up. As for the DVD, it needs to be replaced.

Thanks everyone.
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