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- "Attempting to restore previous version of windows, restorin...

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04-28-2017 05:43 AM
04-28-2017 06:11 AM - edited 04-28-2017 06:12 AM
You definitively do not need to buy a new computer because of this. When you got access through the F8, did you see a "safe mode" screen? If you had more than using a restore point, then try a repair computer. If that was not available then see this:
Make the Windows 10 media and then boot to that to see if you can get the repair to work.
If worse comes to it, the Windows 10 install can be run to fix the system.
I'm not an HP employee.
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04-28-2017 03:10 PM
Yes, thank you. Much appreciate the follow up.
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04-29-2017 08:26 PM - edited 04-29-2017 08:29 PM
I tried to use a usb and download windows 10 using the option of downloading for another device, but I skipped the step of creating a UEFI bootable usb, if I make it a UEFI bootable usb after downloading windows 10 on the usb will I have to redownload it? Also, answering your earlier solution, after the one time I was able to access f8 it would not let me access again, ive pressed many other keyboard shortcuts recommended such as esc, f12, all the other F's, shift with all the F's, and many more.
04-30-2017 04:20 AM
Here is a guide for startup problems and entering the statup menu
https://support.hp.com/us-en/document/c03801890
Since no model number was given, this is the normal way to get the setup emnu if it was missed in the first link
Turn on the computer. Immediately press the Esc key repeatedly, about once every second, until the Startup Menu is displayed.
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05-01-2017 04:33 AM
Now you need to use the M$ Media Creation Tool to make the media, either USB flash drive or DVD, so the Windows 10 install can proceed.
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05-03-2017 02:32 PM
The Windows install media is needed to attempt the repair and if that does not work, then it will be needed to reinstall Windows. If that seems to be too much work, or too intimidating, then the next alternative is to pay someone to do it for you. Either a friend or a repair shop. Then the next step beyond that would be to send it to the HP repair center.
Sorry this seems to be too much.
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