unusably slow new all in one

[needhelpnow3]

so I bought this brand new all in one from ebuyer, it didn't come with an operating system which it should have said but when i asked for support they just sent me smily faces and said not their problem. So i installed windows 7 but it ran incredibly slowly so i uninstalled and installed windows 10 and its still unusable. why are they so slow 10 minute start up time isnt acceptable and when you click on anything it crashes.

[Paul_Tikkanen]

Hi:

I don't know why HP makes computers in this class. 

http://support.hp.com/us-en/product/HP-20-r100-All-in-One-Desktop-PC-series/8499704/model/8902366/do...

I guess they are inexpensive, but the old saying goes, you get what you pay for.

In short, the AMD Kabini E1-6015 processor in that PC is not much better than what you find in a basic smart phone today.

Here is a link with the passmark score of that processor compared with others.  Not good.

http://www.cpubenchmark.net/cpu.php?cpu=AMD+E1-6015+APU

If you can't return the PC, then the only suggestion I can offer would be to max out the memory.

That may help a little.

[needhelpnow3]

yeah its just annoying spending just over £300 to get something that doesnt work.

[needhelpnow3]

would adding more memory help much or am i wasting another £100?

[Paul_Tikkanen]

A hundred quid is a lot.

It's hard to say how much of an improvement it will make.

Maybe you should try adding another 4 GB or 8 Gb chip and see how that goes, if there is only 1 x 4 GB chip in there now.

If it helps, then maybe someday you can go for 2 x 8 GB

That shouldn't cost more than 25 - 50 quid.

[needhelpnow3]

I was thinking a 3/4 tb external hard drive but i think i may have misunderstood.

[Paul_Tikkanen · Accepted solution]

Yes, I am referring to upgrading the internal physical memory with either a 4 GB or 8 GB module to see if that helps make the PC run faster.

A 4 GB module would cost around 25 pounds and an 8 GB module would be around double that.

See the link I posted above for the memory spec you would need to get and consult the upgrading and servicing guide below for how to install the memory.

http://h10032.www1.hp.com/ctg/Manual/c04717159