• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 07:47 PM

HP Recommended
Product: ALL IN ONE 20-C020
Operating System: Microsoft Windows 10 (64-bit)

I bought my wife a new HP OPP All In One for christmas (20-c020) and it is running painfully slow.  I saw that it only has 4 GB of RAM, and the pamphlet it came with stated that because it is the AMD I can only upgrade to 8GB using 2 modules. So, I bought the recomended modules, and opened it up to install them. There is only one slot. 😕
Guess I'll be sending those back...

What memory type can this computer really take since the pamphlet is wrong, and can it hopefully use more than 8GB?

 

On a side note, if it is still slow with the max, since I bought it several months ago, is there an option to trade up to a newer/better HP? This is currently running slower than her 7yr old laptop I was trying to replace was, and I am hoping the memory is the issue.

 

Thanks in advance.

1 REPLY 1

‎05-11-2017 01:58 AM

HP Recommended

@Aack

 

Welcome to HP Support Forum. Sorry, I don't know where did you get information from but from its specs, it ONLY has

 

Memory upgrade information

  • Single channel memory architecture
  • One DDR3L SODIMM (204-pin) socket
  • Supports up to PC3L-12800 (DDR3L-1600)
  • Supports 2 GB, 4 GB, and 8 GB SODIMMs
  • Supports up to 4 GB on 32-bit systems
      note:
    32-bit systems cannot address a full 4.0 GB of memory.
  • Supports up to 8 GB on 64-bit systems

Source:   https://support.hp.com/in-en/product/hp-20-c000-all-in-one-desktop-pc-series/10734600/document/c0513...

 

In short: it only has one slot and supports 8GB max.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.