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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 03:29 AM

HP Recommended
Product: g085na
Operating System: Microsoft Windows 10 (64-bit)
g085na has been updated via HP assistant and when restarto g it beeped and said something went wrong. Now the screen is just blank and when i turn it on there is no logo or beeps
1 REPLY 1

‎05-02-2017 12:56 PM

HP Recommended

Greetings @Brewsi, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that your computer is not booting to the desktop or giving any display after an update. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

 

Request you do a hard reset on the computer. 

Disconnect all the cables from the computer. 

Wait for a minute. 

Connect the power and the keyboard to your computer. 

While holding the Win + B keys on your keyboard, turn the computer On. Click here. 

For other troubleshooting steps, please refer to this HP Article. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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