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- HP Community
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- Broken Wireless Optical Mouse

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10-15-2016 08:16 AM
Hi - My Mom just dropped the optical wireless mouse that came with her HP Envy 23" Touchscreen all-in-one. The mouse no longer works.
Both the keyboard and the mouse are wireless and use a shared USB receiver. The keyboard still works, but the mouse doesn't work at all.
I'm assuming this isn't fixable, so here's my question: When I buy a new mouse, do I need to buy a new USB receiver as well? Or will the new mouse automatically work with the existing USB receiver?
Thanks in advance for any help/insights anyone can provide!
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Accepted Solutions
10-15-2016 06:31 PM
Hello;
Allow me to welcome you to the HP forums!
Any wireless mouse you purchase, by itself, will come with its own wireless receiver.
When you buy a keyboard/mouse combo, they come with a single received that works for both.
The new mouse MIGHT work with your existing receiver -- the only way to know is to try it.
I am a volunteer and I do not work for, nor represent, HP
10-15-2016 06:31 PM
Hello;
Allow me to welcome you to the HP forums!
Any wireless mouse you purchase, by itself, will come with its own wireless receiver.
When you buy a keyboard/mouse combo, they come with a single received that works for both.
The new mouse MIGHT work with your existing receiver -- the only way to know is to try it.
I am a volunteer and I do not work for, nor represent, HP
10-15-2016 10:51 PM
Thanks for the response, WAWood!
As it turns out, I ended up buying Mom a bluetooth mouse this time around, just to avoid having to possibly use up another USB port on the computer.
It's working quite well, so far!