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- HP Community
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- Desktops (Archived)
- Cannot connect UHD Display

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04-08-2017 07:43 PM
I recently bought a Samsung UHD monitor to use but cannot get a display on my screen. Display does not show a signal. I only have DVI ports on my Desktop and the Monitor uses a HDMI connection so I bought two different DVI to HDMI cables and both do not work. Called Samsung support and after a few tests they said the port on the desktop was the problem. I connected the Display to a DVD player HDMI-HDMI and it works fine. Do I need a differnet driver or something else to make this work?
04-08-2017 09:05 PM
@LouG611, welcome to the forum.
There are two DVI ports (-D & -I):
Figure : Back I/O ports
1. USB 2.0: 4
2. LAN (Ethernet)
3. DVI-D
4. DVI-I
Audio center/subwoofer
Audio rear speaker out
Audio side speaker out
Audio line-in
Audio line-out
Microphone
You can see these ports in 3 & 4 above. Make certain that you are using the appropriate adapter for the DVI. I don't believe that you will get UHD resolution without a DisplayPort connector. You should read your User Guide to see if this is correct.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
04-22-2017 04:35 PM
Thanks for your reply. Since I can't get any display at all, the port I'm currectly using is a DVI-I port. I'm connnecting a DVI-D connector to a HDMI to the monitor and it does not work. Do you think it would help or make a difference if I used a DVI-I adapter on the DVI-I port instead on the computer side? I'm just looking to geta display at this point. I would like to get UHD but if its incapable I will accept that. Just need to get a picture on the monitor.
04-22-2017 08:15 PM
You are welcome, @LouG611.
I can't imagine why the way you have it connected isn't working. I believe that it should be. I suggest contacting Samsung's Tech Support to see if they can give you a solution. They are the experts on their products.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
