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- HP Community
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- DDR4 2400 Mhz not working

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04-03-2017 07:05 AM
Upgraded with Coraiser 8 GB 2400 MHz DDR4 Ram. But the speed of 8 GB module is just 2133 Mhz. This should be 2400 Mhz. Is this defect in HP systems?
04-03-2017 10:41 AM
The CPU in that model supports DDR4-2133, DDR4-2400. That means either will work with the CPU and the speed is determined by the CPU and motherboard, not the memory rating. So, no, it is not a problem with HP systems.
I'm not an HP employee.
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04-05-2017 04:29 AM
The SPEC PAGE FOR THAT indicates it came with
- Amount: 4 GB
- Speed: PC4-19200 MB/s
- Type: DDR4-2400
Look at the memory installed and give the brand name and model number of what is installed, what slot it is in and what the BIOS says about each one.
I'm not an HP employee.
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