End of Support

[FloridaRick]

I just received a message from HP that my All in One has reached the end of support,  My extended warranty expired about a year ago so I know it is no longer covered under warranty but are they saying that the unit cannot be supported at all even for a charge?

[NonSequitur777]

@FloridaRick,

Welcome to our HP community forum!

You mentioned it: "charge".

If you need tech support, you probably are better off going to a local PC repair shop and have them evaluate/provide you with a repair/service bid.

Kind Regards,

NonSequitur777

[FloridaRick]

Thank you for your suggestion.  I do not currently have an issue with my device.  My concern is more along the lines of are parts no longer available and would HP phone support help me determine if I have a software or hardware issue.  If the device is no longer "supported" do I have to look for a replacement?  The message I got from HP suggested that I look at their new models.

[NonSequitur777]

@FloridaRick,

Parts for your AIO are likely going to be available for the foreseeable future, especially as yours appears to be a fairly recent model.  If you have issues, you can reach out to us in this forum.

Don't worry about the "no longer supported" messages. Look, the average lifespan of support for HP computers typically ranges from 5 to 7 years after the product's initial release date. Meaning, if you purchase a model that has been out, say for two years, that model may no longer be supported after only 3 to 4 years. This timeframe can vary depending on the specific model and series, as well as HP's support policies. After this period, HP may stop providing software updates, drivers, and technical support for that particular model. It's worth noting that many users -yours truly included- may continue to use HP computers beyond the end of official support, but this is true: there may be increasing security risks and compatibility issues as new software and technologies emerge.  You can avoid most security risks by having an antivirus program running on your PC, such as Webroot or any number of top-quality options.

Kind Regards,

NonSequitur777

[FloridaRick]

Thank you NonSequitur777!  You response is very helpful.

[NonSequitur777]

@FloridaRick,

You're welcome, glad it was helpful.

Kind Regards,

NonSequitur777