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‎04-21-2024 12:10 PM

HP Recommended
Product: HP Pavilion Desktop - 550-a114
Operating System: Microsoft Windows 10 (32-bit)

Been running the HP PC Hardware Diagnostics (from the HP Support Assistant) since yesterday and it still isn't done with step 2. Don't know for sure what OS but it's a Windows 10 . My pc has been real slow and trying to speed it up or at least troubleshoot. Out of warranty of course....

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‎04-21-2024 03:38 PM - edited ‎04-21-2024 03:39 PM

HP Recommended

Hi @tmd1954 

 

Did you start HP Diagnostics within HP Support Assistant while the PC is running Windows and did the PC restart before running diagnostics?

 

Asking because I don't use HP Support Assistant

 

I would stop the software if possible.

 

Check your PC's hardware using HP Diagnostics as follows:

Restart the PC. Repeatedly tap the "ESC" key.

Select "F2". Run system and component tests to confirm: a drive problem, a memory problem, or other component problem. Run extensive tests.

 

Maybe diagnostics will complete when doing it outside of Windows.

 

I would think Windows is messed up if you can run diagnostics at system startup (outside of Windows) with a pass on all components.

 

Regards

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