HP ENVY Phoenix 850-065SE - Bad water cooling

[Papirus]

My Dekstop (850-065SE) CPU temperature has been going really high (80+) and cooling fan gave sound really loud in the past and recently.

The CPU high temperature problem happened on and off.  In the past, I just need to reboot the desktop couple times and the high temperature goes away , the cooling fan sound back to normal and the CPU temp goes back to around 27-39 C.

Recently, the problem persist and I have to open the case touch the pipe, fan, knock lightly the part here and there.  Then the problem dissappear for a while.

I suspect the water cooling part is broken and may get worst in the months to come.

My HP Envy PRD# is M0K57AV and SN3 is [Personal Information Removed]

Can some one tell me how to get the replacement part (model, part #, etc.) for the water cooling?  

 Also, where can I get an HP to service for my desktop locally in Palo Alto area, CA?

Many thanks.

[The_Fossette]

Hi @Papirus

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is overheating and the fan is making a loud noise.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

Follow the steps in the below article and check if it helps.

http://hp.care/2oZ2XFL

NOTE: Steps are same for Windows 10.

You can purchase the part by contact HP phone support and they will assist you in ordering the part or else you can order the part from the part store website.

http://bit.ly/2itQtTj

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!