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‎05-03-2017 10:11 PM

HP Recommended
Product: HP Pavilion g7-2224nr Notebook
Operating System: Microsoft Windows 8 (64-bit)

Hello,

 

Can anyone tell me what the error code 0QE07K-71B8KT-MFPWWJ-60V103 indicates, and whether the hard drive can be repaired or if it must be replaced?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2017 12:36 AM

HP Recommended

That error code indicates the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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3 REPLIES 3

‎05-04-2017 12:36 AM

HP Recommended

That error code indicates the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎05-04-2017 10:58 PM

HP Recommended

Thank you very much! I appreciate it.

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‎05-04-2017 11:57 PM

HP Recommended

You're very welcome.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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