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‎10-22-2016 08:37 AM - edited ‎10-22-2016 03:13 PM

HP Recommended
Product: Z420
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I recently installed a HP Thunderbolt-2 PCIe 1-port I/O Card (F3F43AA) into my HP.   I did all the connections inside and outside the box.  I've installed the Win10 drivers.  Now the problem I'm having is that my OWC Thunderbay 4 is not connecting properly.  (https://eshop.macsales.com/item/OWC/TB2IVKIT0GB/)

 

How can I troubleshoot the Thunderbolt card?  I believe it's the card that is the issue... not the enclosure.

 

Any suggstions would be so helpful.

 

Thank you in advance!
-Richard

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2016 03:45 PM

HP Recommended

I got it all figured out.  Didn't setup the hardware properly.  The HP tech support over the phone was excellent.  We were able to troubleshoot the issue.  The OWC Thunderbay 4 is working perfectly as well.  I'm very pleased with the support I received with HP over this issue! 🙂

View solution in original post

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1 REPLY 1

‎10-23-2016 03:45 PM

HP Recommended

I got it all figured out.  Didn't setup the hardware properly.  The HP tech support over the phone was excellent.  We were able to troubleshoot the issue.  The OWC Thunderbay 4 is working perfectly as well.  I'm very pleased with the support I received with HP over this issue! 🙂

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