Hp pavilion 23-q010 all in one computer can't power on (ac a... - HP Support Community

flowerhorn55 · ‎03-30-2017

Hi all, I need help with my Hp pavilion 23-q010 all in one computer. It can't power on (ac adapter is doing lower beeping continuously when plug into computer.

What I have did was:
1, isolate the hard drive and remove the ram then put same one back in. Still no power come on. CPU fan no run , no see the light on the motherboard.

Any sugguestion would be appreciated. Just bought this one half year.

wb2001 · ‎03-30-2017

@flowerhorn55,

As the unit is within the warranty period, I would contact HP. 1 (800) 474-6836

It could be either the power supply, or the power board (inside item).

1) Service hours have changed.

2) You have to wait 45+ sec for an operator

Here is a link to a new PSU if you want to try it.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

flowerhorn55 · ‎03-30-2017

You meaning ac adapter has problem? I forgot to mention you that I already tested ac adapter with multimeter it has 19.+ dc goes out.

flowerhorn55 · ‎04-01-2017

Anybody knows, help...

Hp pavilion 23-q010 all in one computer can't power on (ac adapter is doing lower beeping)

Create an account on the HP Community to personalize your profile and ask a question