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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2016 10:44 AM

HP Recommended
Product: HP SlimDesktop 450-a114
Operating System: Microsoft Windows 7 (64-bit)

When I boot up normally, the keyboard and mouse are not working and I can't log in. 

If I boot up in safe mode, both the mouse and keyboard work and I can log in.

In safe mode, when I go into the Device Manager, the device for Keyboards is "HID Keyboard Device" and the device for the mouse is "HID-compliant mouse".  What do I need to do?

 

Thanks,

Mike

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2016 03:47 PM

HP Recommended

If it works in Safe Mode it is likely a driver issue because Safe Mode doesn't load any third party drivers.

I suggest you go into 'Device Manager' and uninstall both the keyboard and mouse. Upon reboot Windows will detect the keyboard and mouse and reinstall the drivers, hopefully fixing the problem.

 

*You didn't say which version of Windows you are using so I couldn't be more specific about how to navigate to Device Manager.

 

:Wink: If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
          If my answer solved your problem please mark it as the Accepted Solution. Thanks!

 

 

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3 REPLIES 3

‎02-15-2016 03:47 PM

HP Recommended

If it works in Safe Mode it is likely a driver issue because Safe Mode doesn't load any third party drivers.

I suggest you go into 'Device Manager' and uninstall both the keyboard and mouse. Upon reboot Windows will detect the keyboard and mouse and reinstall the drivers, hopefully fixing the problem.

 

*You didn't say which version of Windows you are using so I couldn't be more specific about how to navigate to Device Manager.

 

:Wink: If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
          If my answer solved your problem please mark it as the Accepted Solution. Thanks!

 

 

Was this reply helpful? Yes No

‎02-20-2016 01:03 PM

HP Recommended

This did not work.  I ended up taking my machine to an expert.  He was able to erase the hard drive, install W7 and the drivers. Thanks for your help!

 

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‎02-20-2016 04:57 PM

HP Recommended

Wow! You took the 'Nuclear Option'! :LaughingTears:

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