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‎03-02-2023 08:08 AM

HP Recommended
Product: HP Desktop PC ProDesk 400 G1 or K1K77UT#ABA
Operating System: Microsoft Windows 7 (32-bit)

Memory Extensive Check: Failed

Failure ID: RU7SMT-000BHU-QDUWL1-404C03

Product ID: K1K77UT#ABA

 

I did an Extensive System Test on this computer that is unable to start. I am wondering if by memory it is talking about RAM or Hard Drive memory. If it's one of the RAM sticks then it shouldn't be too hard to fix.

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1 REPLY 1

‎03-02-2023 09:27 AM

HP Recommended

Yes.

https://support.hp.com/us-en/eas/failureid

The failure is a memory module, according to the diagnostic error.


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