Solved: My HP Pavilion desktop computer was moved and I can't find t... - HP Support Community

LittleOldLady1 · ‎08-21-2016

My computer was moved to my new apartment, and my movers set it up for me. I used to see some front USB ports near the bottom of the front panel but now I don't see them. Is there something I need to do? I really need those!

wb2001 · ‎08-21-2016

The front panel slides downward. Look at this picture.

Have a nice day !!!

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WAWood · ‎08-21-2016

LittleOldLady1

Hello;

Allow me to welcome you to the HP forums!

This link is to the Maintenance and Service Guide for your PC and it does not show any USB ports on the front bottom of the case: http://h10032.www1.hp.com/ctg/Manual/c03359399

If yours is different, then look at the illustrations in the guide for removing the front cover.

Then look down near the bottom of the case on the inside of the front cover -- it's possible the drives got pushed back into the case or completely out of their socket in the cover.

If you're not comfortable reinserting them back into the cover, then you will need to have this done by a computer repair technician.

Good Luck

I am a volunteer and I do not work for, nor represent, HP

LittleOldLady1 · ‎08-21-2016

The reply may have been helpful, but I am not a hardware person. I don't know if I could successfully remove the front panel on my own. It looks as if I will need a tech person to help me. But thank you!

wb2001 · ‎08-21-2016

The front panel slides downward. Look at this picture.

Have a nice day !!!

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

LittleOldLady1 · ‎08-21-2016

Thank you so much! I thought there would be a simple solution, and you knew it!

wb2001 · ‎08-21-2016

Thank you for the confirmation. (and Kudo/Solution flags).

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

My HP Pavilion desktop computer was moved and I can't find the front USB ports. How can I find them?

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