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‎03-24-2017 05:53 PM - edited ‎03-24-2017 05:57 PM

HP Recommended

THE POWER ADAPTER LIGHT TURNS ON WHEN PLUGED TO THE WALL OUTLET BUT WHEN I PLUG IT IN TO THE COMPUTER IT TURNS OFF, PLEASE HELP WITH THIS ISSUE. I HAVE TRIED THEREE DIFFERENT POWER ADAPTERS AND THE COMPUTER DOSE NOT POWER ON , THERE IS NO POWER AT ALL AND THE POWER LIGHT IS NOT TRUNIN ON

1 REPLY 1

‎03-24-2017 07:32 PM

HP Recommended

@DANNYMALDINI,

Although your shouting loudly (typing caps) that really do not help.

What would help is you to list the exact model number of the unit, and when it was purchased.

The AIO units, from what I have seen, have a power board internally.  That board could be bad.  Without the needed info it's impossible to offer assistance.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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