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HP Recommended
Microsoft Windows 10 (64-bit)

I am having a problem with the updates that are recommended from Hp Assistant not downloading to then install? I had it run all night and it never moved from downloading nor did it even start downloading? Can someone help?

 

These are the updates that they are suggesting to run:

 

AMD Radeon HD Graphics-A10 3c15 Win10 (64-bit)

 

HP PC Hardware Diagnostics UEFI

 

Realtek RTL8723BE and RTL8188EE 802.11 b/g/n wireless LAN Drivers

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@luvmycards

Thank you for the update,
I appreciate your time and efforts,

 

It's good to know that most of it worked 😉

For the rest of it, I recommend following the steps to completely uninstall the drivers for the printer and then install it from the HP Support website: Click here

 

Install the full feature software after you delete the current drivers from the device manager.
 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

 

@luvmycards

Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand you aren't able to download or install updates using the HP Support assistant,

Don't worry as I have a few steps to help you out:

 

In fact here a related HP Forums post that seems to have helped others: Click here

 

For advanced Troubleshooting HP Support Assistant, follow the below steps: 

  • Exclamation mark on HP Support Assistant icon
  • Error: HPSF.exe has stopped working
  • Cannot update HP Support Assistant
  • HP Support Assistant wakes the computer from sleep mode
  • HP Support Assistant interrupts games, movies, or TV
  • Preventing HP Support Assistant from opening automatically
  • HP Support Assistant is stuck "gathering information"
  • Cannot open HP Support Assistant
  • Uninstalling HP Support Assistant

For details one each step: Click here

Keep me posted for further assistance.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. 

Thank you for posting in the HP Support Forum.  

Have a great day!

Regards,

 

Riddle_Decipher
I am an HP Employee

HP Recommended

For the most part it did work except one updated did not download or install, the AMD Radeon one. Also  I a, trying to download my new printer the hp Envy 5663 but I get to it finding my computer and then just sitting after that? I tried online and then by the cd and the cd showed an issue with my wireless but it is all connected so I have no idea?

HP Recommended

@luvmycards

Thank you for the update,
I appreciate your time and efforts,

 

It's good to know that most of it worked 😉

For the rest of it, I recommend following the steps to completely uninstall the drivers for the printer and then install it from the HP Support website: Click here

 

Install the full feature software after you delete the current drivers from the device manager.
 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.