-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Running updates out of Hp Assistant
Create an account on the HP Community to personalize your profile and ask a question
12-17-2016 09:50 AM
I am having a problem with the updates that are recommended from Hp Assistant not downloading to then install? I had it run all night and it never moved from downloading nor did it even start downloading? Can someone help?
These are the updates that they are suggesting to run:
AMD Radeon HD Graphics-A10 3c15 Win10 (64-bit)
HP PC Hardware Diagnostics UEFI
Realtek RTL8723BE and RTL8188EE 802.11 b/g/n wireless LAN Drivers
Solved! Go to Solution.
Accepted Solutions
12-22-2016 06:38 AM
Thank you for the update,
I appreciate your time and efforts,
It's good to know that most of it worked 😉
For the rest of it, I recommend following the steps to completely uninstall the drivers for the printer and then install it from the HP Support website: Click here
Install the full feature software after you delete the current drivers from the device manager.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with your and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
12-18-2016 08:55 AM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand you aren't able to download or install updates using the HP Support assistant,
Don't worry as I have a few steps to help you out:
In fact here a related HP Forums post that seems to have helped others: Click here
For advanced Troubleshooting HP Support Assistant, follow the below steps:
- Exclamation mark on HP Support Assistant icon
- Error: HPSF.exe has stopped working
- Cannot update HP Support Assistant
- HP Support Assistant wakes the computer from sleep mode
- HP Support Assistant interrupts games, movies, or TV
- Preventing HP Support Assistant from opening automatically
- HP Support Assistant is stuck "gathering information"
- Cannot open HP Support Assistant
- Uninstalling HP Support Assistant
For details one each step: Click here
Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Thank you for posting in the HP Support Forum.
Have a great day!
Regards,
Riddle_Decipher
I am an HP Employee
12-21-2016 08:44 PM
For the most part it did work except one updated did not download or install, the AMD Radeon one. Also I a, trying to download my new printer the hp Envy 5663 but I get to it finding my computer and then just sitting after that? I tried online and then by the cd and the cd showed an issue with my wireless but it is all connected so I have no idea?
12-22-2016 06:38 AM
Thank you for the update,
I appreciate your time and efforts,
It's good to know that most of it worked 😉
For the rest of it, I recommend following the steps to completely uninstall the drivers for the printer and then install it from the HP Support website: Click here
Install the full feature software after you delete the current drivers from the device manager.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with your and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
Didn't find what you were looking for? Ask the community