• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎03-05-2024 05:59 AM - edited ‎03-07-2024 03:15 AM

HP Recommended
Product: HP Z840 Base Model Workstation
Operating System: Microsoft Windows 10 (64-bit)

I run HP TPM upgrade software  (sp87753). It claims it has succeeded on a reboot, where I select F1 to accept changes to TPM. But I see from running Windows tpm.msc (and from bios) that I am still back on TPM 1.2.

 

Here is the output from HP's TPM upgrade. I cut out the parts where it rejects un-needed upgrades for other systems. It seems to succeed. I get back into Windows, but nothing has changed.

 

2024/03/01 17:02:06.649|00003DF0|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2024/03/01 17:02:06.650|00003DF0|Information|CTpmUpdateApp::InitializeProperties|** Start of HP TPM FW Update session, version 2.0.4.1 **
2024/03/01 17:02:06.651|00003DF0|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2024/03/01 17:02:06.651|00003DF0|Information|CTpmUpdateApp::InitializeProperties|Command line:
2024/03/01 17:02:06.689|00003DF0|Information|TpmUpdate::SmbiosInfo::GetSmbiosInfo|Getting SMBIOS information
2024/03/01 17:02:06.732|00003DF0|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|m_isGondorBIOS = 1, m_isEspDriveSupported = 1
2024/03/01 17:02:06.732|00003DF0|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|, m_isGondorBIOS = 1
2024/03/01 17:02:18.818|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM information:
2024/03/01 17:02:18.819|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|-------------------------------
2024/03/01 17:02:18.819|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM family: 1.2
2024/03/01 17:02:18.819|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM firmware version 4.43.257.0
2024/03/01 17:02:18.820|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|Remaining updates: More than 3
2024/03/01 17:02:18.820|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM owner set: No

blah
blah
blah


2024/03/05 12:40:35.162|00000754|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Reason: Given firmware image cannot be used with current TPM firmware.
2024/03/05 12:40:35.162|00000754|Information|TpmUpdate::CTPMUpdateInfo::GetTMPFirmwareImageInfo|Image is not valid. Try next file
2024/03/05 12:40:35.162|00000754|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|GetTMPFirmwareImageInfo returns 0x00000000
2024/03/05 12:40:42.814|00000754|Information|TpmUpdate::Partition::FindEspPartition|PartitionStyle == PARTITION_STYLE_GPT, PartitionCount: 1
2024/03/05 12:40:42.815|00000754|Information|TpmUpdate::Partition::FindEspPartition|PartitionStyle == PARTITION_STYLE_GPT, PartitionCount: 6
2024/03/05 12:40:42.815|00000754|Information|TpmUpdate::Partition::FindEspPartition|ESP partition found: drive = 1, partition = 0
2024/03/05 12:40:43.035|00000754|Information|TpmUpdate::Partition::MountEspPartition|ESP drive mounted as Z:\.
2024/03/05 12:40:43.036|00000754|Information|TpmUpdate::Partition::CreateHpBiosTPMFWFolderHierarchy|Creating folder structure in Z:\EFI\HP\
2024/03/05 12:40:43.037|00000754|Information|TpmUpdate::Partition::CopyFWUpdateBin|File being copied: C:\swsetup\sp87753\TPM12_4.43.257.0_to_TPM20_5.62.3126.0.BIN
2024/03/05 12:40:43.038|00000754|Information|TpmUpdate::Partition::CopyFWUpdateBin|Update successfully copied.
2024/03/05 12:40:43.131|00000754|Information|CTpmUpdateApp::DoTPMFWEfiFlash|Set FW Update ready flag passed. Update will occur on restart.
2024/03/05 12:40:50.644|00000754|Information|CTpmUpdateApp::ExitInstance|HPTPMFWUpdate Return Code = 3010
2024/03/05 12:40:50.645|00000754|Information|TpmUpdate::Partition::CloseEspPartition|Unmounting the ESP drive: mountvol.exe Z:\ /D.
2024/03/05 12:40:50.687|00000754|Information|TpmUpdate::RestartSystem|************* End of TPMConfig session - restarting *************
2024/03/05 12:40:50.688|00000754|Information|TpmUpdate::RestartSystem|

Reply
2 REPLIES 2

‎03-07-2024 03:15 AM

HP Recommended

Does anyone else have this problem or an idea of what to check?

Reply
Was this reply helpful? Yes No

‎04-22-2024 09:26 AM

HP Recommended

I had this trying to upgrade TPM from 1.2 (v4.40.119.0) to 2.0 (v5.62.3126.0) on my Z840's

 

What is your BIOS version? I was running BIOS v02.61 and had to downgrade to v02.59 (or v02.54) before I could successfully complete the TPM upgrade.

 

I then upgraded BIOS back to v02.61

 

Hope this helps.

 

 

 

 

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.