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‎03-25-2017 10:02 AM

HP Recommended
Product: Pavilion p6510tCTO
Operating System: Microsoft Windows 7 (64-bit)

hello

 

         I  have a quesion  please .     I brought my windows 7 Pavilion p6510t CTO desktop pc back to factory specifations  and  I can't  get serivce pack 1 to install  either going through   windows updates and  nor by  downloading  it.   When  the computer  restarts  I get an error  message regarding the installation of service pack 1.   Sorry but  I have  forgeton  what  that  was.   But I think   other than this issue the computer works.   I would like  to keep using  this   computer and asking.    Is there a specific part inside  the computer I can change   that  I can go back to  allow serivice pack 1 to install.      Thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2017 03:00 PM

HP Recommended

@JrJerry,

" I guess  this is all you can do".  Not hardly.  You just wait for it.

There is a unique tool offered to fix such a problem;

https://www.microsoft.com/en-us/download/details.aspx?id=20858.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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3 REPLIES 3

‎03-25-2017 10:06 AM

HP Recommended

It would help to have the error message.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎03-25-2017 10:14 AM

HP Recommended

hello

 

       The issue was not  resolved.   But without an error message I guess  this is all you can do. 

Was this reply helpful? Yes No

‎03-25-2017 03:00 PM

HP Recommended

@JrJerry,

" I guess  this is all you can do".  Not hardly.  You just wait for it.

There is a unique tool offered to fix such a problem;

https://www.microsoft.com/en-us/download/details.aspx?id=20858.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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