WIRELESS KEYBOARD has stopped working on HP Pavilion

[DYLAN_R]

My wireless keyboard has stopped allowing key entry. the mouse which is part of the set still functions.  part number  802451-031.  i have followed all support steps:

reset pc and drivers

updated drivers using hp recovery mgr

used different usb port

changed batteries

it works when connected to another desktop

strangely, it works to enter windows pin ar start up but afterwards only makes "click" noise on keystrokes, no onscreen recognition.

can anyone please help?

[Jeet_singh]

Hi @DYLAN_R,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having an issue with the wireless keyboard not working on your HP PC. Don't worry as I have a few steps to help you get through this concern,

Let's try turning off filter keys: 

1. In Windows, search for and open Settings.

2. In the Settings, click Ease of Access.

3. Under-Ease of Access, click Keyboard.

4. Make sure the Filter Keys switch is set to Off.

   Figure : Filter Keys setting

   

The keys should now be more responsive.

For more details, please follow the steps suggested in the support document for - Click here

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,