Warranty- questions

[Jadedone]

Hello....being a newb, could you folks tell me if this sounds correct or legit?

I called the support (canadian) got a person in Dallas Tex?

My problem is physical damage to the mainboard at the CMOS location.  Hp? says under my extended warranty they will send me a :"new machine AFTER I remit payment of 200.00 (C)..in the form of an itune's card.l

this sounds bizzare, I have to give the itunes card # tues morning,  has anyone any knowledge of such things --Thanks

[Grzwacz]

Hello Jadedone

I am a volunteer in this forum and don't work for HP.

That request is bogus and is a scam.

Grzy

[old_geekster · Accepted solution]

@Jadedone, welcome back to the forum.

I have to admit this sounds strange to me, also.  I have asked an HP Agent to contact you for more information.

[Omar-E]

@Jadedone

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[Jadedone]

thankyou n. much,  where do I find this personal message ?...btw I did give the serial #  andv he seemed to look it up.

The guy sounded likev he was overseas do to the poor phone quality.....everything I try is automated (this) website and I'm lost    THanks again...G.B.  you all.

[old_geekster]

You are very welcome, @Jadedone.  There is a small envelope in the upper left corner.  When you have a Private Message it will turn color and show a number.