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‎07-21-2016 02:20 PM

HP Recommended
Product: HP Pavilion p6120t
Operating System: Microsoft Windows 10 (64-bit)

Post WIndows 10 upgrade - all is well except my DVD drive, HP DVD-RAM GH40, is not detected by the OS now. The secondary ROM drive is noted and functioning.

Each, though, is accounted for in the BIOS but Device Manager is helpless. It doesn't know it's there and new hardware searches can't find it.

How can I get it back online?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-21-2016 03:24 PM

HP Recommended

Hi:

 

See if one of the resolution steps below resolve the problem.  Try each one as applicable.

 

https://support.microsoft.com/en-us/kb/314060

 

 

View solution in original post

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3 REPLIES 3

‎07-21-2016 03:24 PM

HP Recommended

Hi:

 

See if one of the resolution steps below resolve the problem.  Try each one as applicable.

 

https://support.microsoft.com/en-us/kb/314060

 

 

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‎07-22-2016 08:17 PM

HP Recommended

Paul,

 

Resolution 4, creation of registry subkey did the trick!  Thank You

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‎07-22-2016 09:04 PM

HP Recommended

You're very welcome.

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