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Honor Student
Posts: 2
Member Since: ‎05-22-2012
Message 1 of 3 (462 Views)

cannot log on to my Windows xp. mouse and keyboard do not work .

. Product name HP Pavillion A350N ,Running Windows XP home Edition SP3 .  I used a program to update the outdated drivers on my PC and something went amiss. I did a restore point ahead of trying this program but I cannot get to the point where I can restore my system, Because the PC booths up properly but when it gets to the point where I need to sign in with my password  to start all the buttons on the keyboard stop working ,and even the mouse does not respond.

Any ideas how to get around this.????? I tried boothing up in safe mode several ways but notting works.

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Associate Dean
Posts: 6,189
Member Since: ‎09-28-2010
Message 2 of 3 (453 Views)

Re: cannot log on to my Windows xp. mouse and keyboard do not work .

Pespus,

Not sure what program you downloaded and ran. As your sysem is an older PS2 mouse and keyboard, help might be a work-around.

 

Resetting the CMOS:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00041640&tmp_task=prodinfoCategory&cc=us&dlc=en...

 

BIOS settings via F1. Can you diable the password from the BIOS?

 

How to create a PC-Doctor floppy or CD. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00471587&lc=en&cc=us&dlc=en&product=371643

I am a volunteer. I am not an HP employee.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Honor Student
Posts: 2
Member Since: ‎05-22-2012
Message 3 of 3 (446 Views)

Re: cannot log on to my Windows xp. mouse and keyboard do not work .

I used SLIM DRIVER program to update my drivers. Used Bios and diabled my password to get into windows. But I noticed that everytime I am booting up my PC it is doing a boot defrag. Meanwhle I am getting this note this note: CANNOT OPEN THE KEYBOARD\DEVICE\KEYBOARDCLASS1Smiley Sad0000034!

When it finishes the defrag it continues booting up to where it  HAS THE WINDOWS LOGO AND SAYS,  TO BEGIN CLICK YOUR USER NAME

Here lays the problem because the mouse and keyboard do not work so I cannot click on my name to continue. I tried using a USB corded mouse but nothing again.

Appreciate any help you can give

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