giga gt 630 black screen

[retrohamza]

Hello,

I have a Hewlett-Packard Compaq 500B Microtower PC, which has never been upgraded , lately i decided to buy a  used middle end graphic card(gt 630 2 go) to be able to play moderate deamnding games but when i insrted the graphic card it shows nothing but a black scren no boot options nothing i tought that my 300 watt psu couldnt handle it so i connected a450 watt nothing same result what i wanted to know is there any upgrade limitations in pci-e or towards graphic cards in genral

thanks

[old_geekster]

Retrohamza, welcome to the forum.

The main limitation for graphics cards would be the BIOS.  Cards newer than than the GT 640 series (Which yours is.) require UEFI in the motherboard instead of a standard BIOS.  Here is the lastest Illustrated Parts and Service Map for the computer.  On Page 2 it has a chart showing the compatible cards.  The GT 640 is not shown because it is newer.  I can't see any reason why the card won't work.  I suggest contacting the manufacturer's Tech Support for help.  They know their products best and should be able to tell you if it is compatible with your motherboard.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[retrohamza]

hello again 

thank you so much for your fast reply if only i got my hands on that chart before i bought the card oh well but still it isnt supported even with the 450 watt psu so if i may ask what tech support should i call the graphics card? isnt there anything i can do to make it work or should i retrun it for one of those mentioned i nthe chart that works

thanks

[old_geekster · Accepted solution]

You are very welcome.  Thank you for the additional information.

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@retrohamza wrote:

hello again 

thank you so much for your fast reply if only i got my hands on that chart before i bought the card oh well but still it isnt supported even with the 450 watt psu so if i may ask what tech support should i call the graphics card? isnt there anything i can do to make it work or should i retrun it for one of those mentioned i nthe chart that works

thanks

---

You should call the Tech Support for the video card manufacturer.  They will know if there is any way to get it to work with your motherboard.  They are the experts for their products.  It is difficult to troubleshoot with a black screen.  I would appreciate hearing what they have to say.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[retrohamza]

Hello

Much obliged i already written them a message detailing the same problem and they still didn't reply will get back at you as soon as they reply thank you
Have a nice day

[old_geekster]

You are welcome.

[retrohamza]

Hello again im surprised they wrote back in such a short notice well this is their message

"Dear retrohamza,

Thank you for your kindly mail and inquiry. Because the power requirement depends on the hardware you use. Therefore, we are sorry to say that there is no specific answer for how much watt it requires. However, you can click here to visit the website and that will give you rough idea about the power consumption.

About the issue you mentioned, if possible, try to test your graphics card in another system, or test your motherboard with different graphics card to see if there's a hardware problem.

If the problem still occurs in another system, a further testing or examination to your graphics card might be required. We suggest you contact your supplier (where you bought the product) to arrange further examination and find out the root cause.

Regards,
GIGABYTE"
They still didnt specify any incompatibility of my motherboard So i will try it in another system this evening and see if it works if it does not ill have to take it back to the supplier and be done with it anyway thanks a lot for your help and have a nice day

[old_geekster]

You are welcome.

Good luck!