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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2017 04:28 AM

HP Recommended
Product: Pavilion 550-299na
Operating System: Microsoft Windows 10 (64-bit)

Hi All

I've just bought a Pavilion 550-299na Y6V31EA  the  2TB storage hard drive is very noisy when being accessed is this a comon problem? should I send the PC back for refund/replacement?

2 REPLIES 2

‎04-01-2017 07:34 AM

HP Recommended

A noisy hard disk is definitely abnormal.

 

Contact HP for warranty service. 

 

If the service engineer suggests sending you a hard disk for replacing it on your own,  ask for them to also send a factory produced USB recovery flash drive because you have been unable to create one .


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‎04-15-2017 03:01 AM

HP Recommended

Hi

Thanks for your help.

 

I'm still trying to get this resolved!

 

Because the pc is less than a month old I was told i could send it back for repair/ refund/ replacement.

 

I'm a bit reluctant to do this with the amount time i have spent in setting this PC up along with all the downloading of a NEW OS as soon as I plugged the pc in! On a metered internet this is NOT good.

 

I was told that due to the size of the drive 2TB it would be noisier than the drives in my other HP PCs!!!!!

 

I cannot see that can be true! but willing to be proved wrong!

 

Any help will be very much appreciated

 

Thanks

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