smart hard drive error

[katcopass]

I just started getting an error...  Smart Hard Disc Error  on my desktop and it is only 1 year old.  what could be the problem.  is there an easy fix?  It cannot have a hard drive problem already, it is not used everyday.

[Christopher-SE]

Hopefully the disc is not failing, but the error message does say that the computer is having a problem talking to that disc.

Shut down the computer and then turn it back on.  As it is first turning on enter into BIOS (by tapping F10 or ESC).  Under the Advanced or Diagnostic tab you should find the facility to run a test on the Hard Drive.  Post back with the details of any error messages.

#HPExpertDay

[Frederick_B · Accepted solution]

Hi katcopass,

That sounds like you might have a hard drive failing. To make sure we should run a hard drive diagnostic.

To access the diagnostic menu you will want to start tapping the ESC key as soon as you turn on the power and it should bring you to the boot menu. Press F2 there and it will bring you to the diagnostics.

If the diagnostic fails it should give you a 24-character Failure ID; in that case you will want to copy it down exactly and call Customer Support. Depending on the model there are three main numbers:

• For Home and Home Office Products, call +1 800 474 6836 (e.g. ENVY, Pavilion, Spectre lines)
• For Business Products, call +1 800 334 5144 (e.g. Prodesk, Probook, Pro tablet lines)
• For Elite Business Products, call +1 866 625 1175 (e.g. Elitedesk, Elitebook, Elitepad lines)

You will need to provide the following information to the answering representative:

• Serial Number
• Product Number
• 24-character Failure ID

Thank you!

[katcopass]

I don't understand, I'm not good at that stuff. I did push F10 but no bios there. I did run diagnosis and did say prob, but don't understand how it could be bad it's only a year old and not used much and just for Web searching, no files or videos or pics, nothing but Web surfing

[Miss-jess39]

Hi im having the same issues lately.i run the test on the drive but it fails also

[Cheron-Z]

@Miss-jess39

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you