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Re: Hard Drive Problem Under Warranty (949 Views)
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ClaudeBoutch Top Student
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ClaudeBoutch
Posts: 8
Registered: ‎08-10-2009
Message 1 of 2 (962 Views)
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Hard Drive Problem Under Warranty

‎08-10-2009 06:42 PM

 

Hard Drive Problem Under Warranty

Hi,

The Desktop is :

HP Pavilion Elite m9177c - I had-it since nearly a year and a haft

… Still on Warranty (for Parts)

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Problem : Since a while One of the 2 Hard Drives had a Problem

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QUESTION :

How does-it work with HP for Covering Parts Under Warranty ?

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1- Do I have to return the HD with all the info on-it in exchange or

2- Do they supply a New HD without exchange ?

3- or …

------------------------------------

Thanks,

And may God Bless

Claude

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PhD Student
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RoyalSerpent
Posts: 1,250
Registered: ‎01-27-2009
Message 2 of 2 (949 Views)
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Re: Hard Drive Problem Under Warranty

‎08-10-2009 09:12 PM

Contact HP.  You'll need to return the defective drive.  If the drive is dead, then you will not be able to wipe the data on the drive.  I'd avoid the cross-ship option.
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