01-26-2014 02:37 PM
I recently bought a HP Pavilion desktop from the HP website. It had an option to extend the warranty to 2 years so I bought this at the same time. When the machine arrived the warranty was only stated as 1 year. Complained and was advised it would be sorted but nothing happened. Complained again and again and could not get a response. Then out of the blue the cost of the warranty was refunded - no explanation.
Was very annoyed with this as I actually wanted the 2 year warranty.
Despite countless e-mails no one in HP will answer my mails - any advice on what to do?
01-26-2014 03:35 PM - edited 01-26-2014 03:37 PM
HP has no official presence on this forum except for moderation and administration. I'll ask to have your issue escalated. Look for a personal message (PM).
You can check your warranty status here.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI
Windows 8.1 UEFI mode
05-18-2014 09:58 PM
when i have a problem and try to get a tech a saleman starts his pitch for $499.00 he will give you life time protection he go to $399.00 then he drops it 99.00 the should be classified saleman not a tech this put a real strain my felling for hp products