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Student
NoWarranty13
Posts: 1
Member Since: ‎01-26-2014
Message 1 of 4 (166 Views)

I recently bought a HP Pavilion desktop from the HP website. It had an option to extend the warranty to 2 years so I bought this at the same time. When the machine arrived the warranty was only stated as 1 year. Complained and was advised it would be sorted but nothing happened. Complained again and again and could not get a response. Then out of the blue the cost of the warranty was refunded - no explanation.

Was very annoyed with this as I actually wanted the 2 year warranty.

Despite countless e-mails no one in HP will answer my mails - any advice on what to do?

Provost
Big_Dave
Posts: 20,327
Member Since: ‎07-17-2009
Message 2 of 4 (156 Views)

Re: complain

[ Edited ]

Hi,

 

HP has no official presence on this forum except for moderation and administration.  I'll ask to have your issue escalated.  Look for a personal message (PM).

 

You can check your warranty status here.

 

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HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Retired
eric-g
Posts: 2,609
Member Since: ‎01-09-2014
Message 3 of 4 (132 Views)

Re: complain

Hi,

 

I saw your post and forwarded it to the right people. You should hear from someone shortly.

 

Thanks,

 

Eric-g

I no longer work for HP.
Student
baracuda
Posts: 1
Member Since: ‎05-18-2014
Message 4 of 4 (55 Views)

Re: complain

when i have a problem and try to get  a tech a saleman starts his pitch for $499.00 he will give you life time protection he go to $399.00 then he drops it 99.00 the should be classified  saleman not a tech  this put a real strain  my felling for hp products    

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