Posts: 1
Member Since: ‎01-26-2014
Message 1 of 4 (200 Views)

I recently bought a HP Pavilion desktop from the HP website. It had an option to extend the warranty to 2 years so I bought this at the same time. When the machine arrived the warranty was only stated as 1 year. Complained and was advised it would be sorted but nothing happened. Complained again and again and could not get a response. Then out of the blue the cost of the warranty was refunded - no explanation.

Was very annoyed with this as I actually wanted the 2 year warranty.

Despite countless e-mails no one in HP will answer my mails - any advice on what to do?

Posts: 22,396
Member Since: ‎07-17-2009
Message 2 of 4 (190 Views)

Re: complain

[ Edited ]



HP has no official presence on this forum except for moderation and administration.  I'll ask to have your issue escalated.  Look for a personal message (PM).


You can check your warranty status here.


HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 760TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Posts: 2,609
Member Since: ‎01-09-2014
Message 3 of 4 (166 Views)

Re: complain



I saw your post and forwarded it to the right people. You should hear from someone shortly.





I no longer work for HP.
Posts: 1
Member Since: ‎05-18-2014
Message 4 of 4 (89 Views)

Re: complain

when i have a problem and try to get  a tech a saleman starts his pitch for $499.00 he will give you life time protection he go to $399.00 then he drops it 99.00 the should be classified  saleman not a tech  this put a real strain  my felling for hp products    

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation