12-17-2011 04:01 PM
I have an HP Touchsmart with Windows 7. Not getting any error messages -- just the videos will never load. I have the latest Java and Flash player.
12-17-2011 04:05 PM - edited 12-17-2011 04:06 PM
Try this procedure on both computers.
First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
When the download has completed, close all browser windows and run the uninstaller. After this has completed, restart the computer.
Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
Close all browser windows before running the Flash installer.
Launch Firefox and see if the videos play Ok - if they do, close Firefox, open Internet Explorer and check that videos play Ok - if they don't, click on the same Adobe Flash link above to get a prompt to install the ActiveX component. When done, restart Internet Explorer.
If you still get the loading problem, run a check on the speed of your internet connection using a site like the one on the link below, in case this is what's causing the problem.
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12-18-2011 03:32 PM
I have a Presario CQ61 running Firefox. I am having the same issues as of this afternoon. I can run video anywhere else but YT. I can even run YT vids on other sites. I've uninstalled/reinstalled firefox, java, shockwave, flash and I've diabled Adblock. All to no avail. Please help!!
08-10-2012 06:16 PM
Check your firewall and see if youtube is being restricted/blocked.
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