CRITICAL STRUCTURE CORRUPTION (2261 Views)
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Theresa_B
Posts: 3
Member Since: ‎01-29-2014
Message 1 of 4 (2,261 Views)
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CRITICAL STRUCTURE CORRUPTION

[ Edited ]

I just bought this desktop from Best Buy 4 days ago.  It had some glitchy parts to it so I updated to Windows 8.1 which solved the glitchy problems.  However, now I keep getting a Blue Screen with Critical Structure Corruption error about every 20 minutes.  I called Microsoft Support and they were useless...

 

This is my system:

Product Name: 500-164

Serial number:{Private Information Removed}

Product number: H6U14AA#ABA

Windows 8.1 64-bit

 

I have updated and installed all of your updates after updating to 8.1 and the problem still persists.  One of the MS updates is so darn large, I can't even get it downloaded before the PC crashes again...

 

Can someone please, please help me resolve this problem?????

 

Call?   Will gladly text/message my phone number...

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CherylG
Posts: 21,198
Member Since: ‎11-12-2008
Message 2 of 4 (2,248 Views)

Re: CRITICAL STRUCTURE CORRUPTION

That seems to be a pretty common fault in Windows 8.1. Unfortunately the causes are just as numerous:

 

https://www.google.com/search?q=Critical+Structure+Corruption+error+&sourceid=ie7&rls=com.microsoft:...


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Tutor
Theresa_B
Posts: 3
Member Since: ‎01-29-2014
Message 3 of 4 (2,224 Views)

Re: CRITICAL STRUCTURE CORRUPTION

Just wanted to follow up and let you know I may've solved the problem. 

 

I downloaded all of the HP updates for upgrading to windows 8.1 from http://h10025.www1.hp.com/ewfrf/wc/product?product=5399024&lc=en&cc=us&dlc=en - it still crashed...

 

Then I saw a message from MS to download the new SPTD driver from http://www.duplexsecure.com/en/downloads and it hasn't crashed since...

 

Now I can update my Windows drivers (I hope)...

 

So, this may or not have solved my problem - just thought I'd post my apparent resolution for other people that may have my system.

Tutor
Theresa_B
Posts: 3
Member Since: ‎01-29-2014
Message 4 of 4 (2,172 Views)

Re: CRITICAL STRUCTURE CORRUPTION

OK, here's what I finally had to do...  (PC was still glitchy - wouldn't install some of my programs properly).

 

Still glitchy so I reloaded / fresh install back to Windows 8.  Uninstalled Nortons (hate it) and installed my own AV.  Upgraded to 8.1 immediately.  Then to ensure that all Windows drivers installed properly, I installed each one individually (turned off auto download/install option).  For this being a new PC, it was just too much for Windows (not the HP system) to install all of them at once.  I re-installed all my programs and it works great now.

 

So seems there was a problem with the initial install of my PC and by reloading it, I fixed it...

 

LOVE this computer and I see where everyone is complaining about 8.1 - well if it is installed right, it's fantastic!  I couldn't be happier.  The fix was done over about 2 days time but it sure was worth it!  Thank you for trying to help...

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