Posts: 3
Member Since: ‎01-29-2014
Message 1 of 4 (4,087 Views)
Accepted Solution


[ Edited ]

I just bought this desktop from Best Buy 4 days ago.  It had some glitchy parts to it so I updated to Windows 8.1 which solved the glitchy problems.  However, now I keep getting a Blue Screen with Critical Structure Corruption error about every 20 minutes.  I called Microsoft Support and they were useless...


This is my system:

Product Name: 500-164

Serial number:{Private Information Removed}

Product number: H6U14AA#ABA

Windows 8.1 64-bit


I have updated and installed all of your updates after updating to 8.1 and the problem still persists.  One of the MS updates is so darn large, I can't even get it downloaded before the PC crashes again...


Can someone please, please help me resolve this problem?????


Call?   Will gladly text/message my phone number...

Posts: 22,878
Member Since: ‎11-12-2008
Message 2 of 4 (4,074 Views)


That seems to be a pretty common fault in Windows 8.1. Unfortunately the causes are just as numerous:

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Posts: 3
Member Since: ‎01-29-2014
Message 3 of 4 (4,046 Views)


Just wanted to follow up and let you know I may've solved the problem. 


I downloaded all of the HP updates for upgrading to windows 8.1 from - it still crashed...


Then I saw a message from MS to download the new SPTD driver from and it hasn't crashed since...


Now I can update my Windows drivers (I hope)...


So, this may or not have solved my problem - just thought I'd post my apparent resolution for other people that may have my system.

Posts: 3
Member Since: ‎01-29-2014
Message 4 of 4 (3,994 Views)


OK, here's what I finally had to do...  (PC was still glitchy - wouldn't install some of my programs properly).


Still glitchy so I reloaded / fresh install back to Windows 8.  Uninstalled Nortons (hate it) and installed my own AV.  Upgraded to 8.1 immediately.  Then to ensure that all Windows drivers installed properly, I installed each one individually (turned off auto download/install option).  For this being a new PC, it was just too much for Windows (not the HP system) to install all of them at once.  I re-installed all my programs and it works great now.


So seems there was a problem with the initial install of my PC and by reloading it, I fixed it...


LOVE this computer and I see where everyone is complaining about 8.1 - well if it is installed right, it's fantastic!  I couldn't be happier.  The fix was done over about 2 days time but it sure was worth it!  Thank you for trying to help...

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