04-17-2013 05:17 AM
I have Windows 8 on my computer, H9-1330 desktop, and have the HP Quick Start loaded. I uninstalled a software product, but the HP Quick Start still lists it. When you click on the listing for the software it does nothing. I verified that the software product was no longer on the computer. How do I get the HP Quick Start to stop listing it?
This question was solved. View Solution.
04-17-2013 11:06 AM
Have you tried uninstalling and reinstalling Quick Start? I just installed it and I can't see a way to manually remove programs from the list. But reinstalling it should work to clear up the list. Here's a link to the download page.
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.
I work on behalf of HP.
04-17-2013 12:01 PM
Two possiblities i could think of the cause of this issue:
1. The software uninstaller didn't remove the shortcut
2. HP Qucik Start failed to refresh the list. (in this case restart Qucik Start should give u the latest list)
First just restart the system. If the issue persists, understand how HP Quick Start works:
HP Quick Start gets all the shortcuts from two locations
1. C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
If the unintalled software shortcut is still in one of the two locations, it'll show up on HP Quick Start
HP Quick Start's job is to show whatever are in those two locations. It doesn't remove/delete/modify any shortcut in those locations.
It the software uninstaller doesn't remove it's shortcut from those location, it'll be showed in HP Quick Start. HP Quick Start would be monitoring those locations, if something' gets removed or added it'll refresh itself.
Please check in those two paths and remove the software shortcut file that you have uninstalled.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
10-10-2013 05:32 AM - edited 10-10-2013 05:34 AM
Thanks. This worked great and put an end to a bit of frustration. It should be mentioned that it is necessary to view the hidden files in explorer to find the files referenced above.