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RSR Student
Student
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Member Since: ‎11-17-2009
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Lost my windows xp os cd

[ Edited ]

Can someone help me on the below problem.

 

I bought a HP desktop with preinstall OS (Microsoft XP Home edition) some year back. Now my PC is having a problem due to which it requires reinstallation of OS. But to my surprise i not able to locate my OS cd which came as part of my PC.

 

Can someone tell me how i can reinstall my OS without the original CD.

 

Note : My PC on boot goes only till the first screen where Windows logo appears not any further.

Message Edited by RSR on 11-18-2009 12:35 AM
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Re: Lost my windows xp os cd

RSR, you can contact HP Customer Service to see if the discs are still available for your computer.  They will need the model number.  Here is a guide that will give you all of the information that you need.
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Provost
Posts: 12,227
Member Since: ‎11-21-2008
Message 2 of 5 (7,382 Views)

Re: Lost my windows xp os cd

RSR, you can contact HP Customer Service to see if the discs are still available for your computer.  They will need the model number.  Here is a guide that will give you all of the information that you need.
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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51

HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1

HP Photosmart 7520 AIO


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Provost
Posts: 30,245
Member Since: ‎11-12-2008
Message 3 of 5 (7,365 Views)

Re: Lost my windows xp os cd

You didn't mention what model you have, but the links below may help.

 

HP System Recovery in Windows XP:


http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=bph07145&dlc=en&lc=en&jumpid=reg_R1002_USE...


Creating Recovery Disc Set in XP:


http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&rule=69&product=3696841&docna...


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Student
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Member Since: ‎09-20-2011
Message 4 of 5 (5,149 Views)

Re: Lost my windows xp os cd

So where can I purchase a recovery CD if HP no longer carries recovery disks for my computer?

Intern
Posts: 40
Member Since: ‎12-31-2010
Message 5 of 5 (1,948 Views)

Re: Lost my windows xp os cd

Don't bother with microsoft.

 

First they assured an os disk would be shipped; when it failed to arrive, they claimed they were no longer providing support in this regard. No os disk was included with the desktop initially.

 

I am now fored to seek a pirate copy on the Internet. I would have thought that ms would be discouraging this sort of thing. Perhaps sales of Win 7, 8, 9... are not going so well.

 

I am off to the Internet to find what I must, legal or not.

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