RSR Student
Posts: 1
Member Since: ‎11-17-2009
Message 1 of 5 (7,152 Views)
Accepted Solution

Lost my windows xp os cd

[ Edited ]

Can someone help me on the below problem.


I bought a HP desktop with preinstall OS (Microsoft XP Home edition) some year back. Now my PC is having a problem due to which it requires reinstallation of OS. But to my surprise i not able to locate my OS cd which came as part of my PC.


Can someone tell me how i can reinstall my OS without the original CD.


Note : My PC on boot goes only till the first screen where Windows logo appears not any further.

Message Edited by RSR on 11-18-2009 12:35 AM
Posts: 11,439
Member Since: ‎11-21-2008
Message 2 of 5 (7,133 Views)

Re: Lost my windows xp os cd

RSR, you can contact HP Customer Service to see if the discs are still available for your computer.  They will need the model number.  Here is a guide that will give you all of the information that you need.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Omen Gaming Laptop - i7-4710HQ; 8 GB memory; Samsung 128 GB SSD; NVIDIA GeForce GTX 860M; Win 8.1

HP Phoenix ENVY 810-135qe - i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Pro

HP Photosmart 7520 AIO

**Click the Thumbs Up on the left to say 'Thanks'**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.
Posts: 22,877
Member Since: ‎11-12-2008
Message 3 of 5 (7,116 Views)

Re: Lost my windows xp os cd

You didn't mention what model you have, but the links below may help.


HP System Recovery in Windows XP:

Creating Recovery Disc Set in XP:

******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**
Posts: 1
Member Since: ‎09-20-2011
Message 4 of 5 (4,900 Views)

Re: Lost my windows xp os cd

So where can I purchase a recovery CD if HP no longer carries recovery disks for my computer?

Posts: 40
Member Since: ‎12-31-2010
Message 5 of 5 (1,700 Views)

Re: Lost my windows xp os cd

Don't bother with microsoft.


First they assured an os disk would be shipped; when it failed to arrive, they claimed they were no longer providing support in this regard. No os disk was included with the desktop initially.


I am now fored to seek a pirate copy on the Internet. I would have thought that ms would be discouraging this sort of thing. Perhaps sales of Win 7, 8, 9... are not going so well.


I am off to the Internet to find what I must, legal or not.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation