03-19-2013 12:59 PM
I have replaced a failed hard drive on an HP Pavilion h8-1380t. I have also ordered a set of recovery disks from HP, which is a 4 disk set labeled, "System Recovery" along with a 5th "Supplemental Recovery" disk. Only the 1st of the 4 disk set is bootable. When I boot from this disk, an application titled "Recovery Manager" launches with the following three main categories and options. All options are greyed out and the only thing I can do is click on the "x" and reboot. Any idea what I'm supposed to do here?
I need help immediately
Microsoft System Recovery
Microsoft Startup Repair Tool
I'd like to identify any problems
Run computer checkup
I'd like to take precautions
File backup program
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03-20-2013 11:00 AM
Perhaps I should have stated that I am attempting to re-install the O/S (Windows 7 x64) from the HP recovery disk set that was purchased. The computer registers the new hard drive in the BIOS. You simply insert system recovery disk #1, boot the computer, wait for it to finish loading and then arrive at a "Recovery Manager" application that has all options greyed out. I'm guessing that either the recovery disks are useless, are the wrong disks or I'm doing something seriously wrong.
03-20-2013 03:51 PM
I'm sorry you're running into this issue with the recovery discs. I just wanted to make sure you have the right steps. You may have to give it some time (maybe a minute or two) to finish loading if all of the options are greyed out on the Recovery Manager.
Here's a link to the steps on how to perform a recovery with the discs. Specific steps are below. Let me know what results you get, if you have a chance.
Recovery from recovery discs
- Turn on the computer, and insert the first recovery disc into the drive.
- Press and hold the power button to turn off the computer.
- Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .
- Turn on the computer.
- Immediately press the Escape key repeatedly, about once every second, until a Startup Menu or Select boot device menu opens.
- The selections you need to make vary slightly depending on the type of menu that appears on your screen:
- If a Select Boot Device menu displays, use the up or down arrow key to select the CD/DVD drive, and then press Enter to continue.
- If a Startup Menu opens, press F9 to open "Boot Menu" or "Boot Device Options". Use the up or down arrow key to select the CD/DVD drive. Then press Enter .NOTE: More than one CD/DVD drive selection may be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
- A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select the Run program from disc , and then click Next .
- Select an option based on the type of recovery discs you have:Click Factory Reset under I need help immediately . If the next screen prompts you to confirm your choice, select Yes and then click Next . If no confirmation screen displays, continue with the next step.Figure 11: Recovery Manager using user-created recovery discs
- Recovery discs received from HP support:Select one of the following selections, depending on which selection is shown on your screen, and then click Next .
- Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
- Reset the computer by erasing the entire drive and restoring to the factory setup
- Figure 12: Recovery Manager using HP-sent recovery discs
- When System Recovery prompts you to back up your files, select a backup option:
- If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
- Figure 13: Recovery Manager: Back up your files first
- Select Back up your files first (recommended) , and then click Next .
- Select the file types to back up, and then click Next .Figure 14: File Backup window
- Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .NOTE:If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.Figure 15: Choose backup location
- When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue with the recovery process.NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
- Click OK in the warning that appears.
- Read and respond to the screens as they appear. If a screen prompts for a disc, insert the next disc. In some cases, you might have to repeatedly insert the same disc several times before the screen allows you to continue.
- After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the PC case to eject the disc.
- If you are presented with a “Restoration complete” screen, click Finish .If you are presented with a “File copy is complete” screen, click Next .
- Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds and turn on the computer.NOTE: If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens appear.
- Complete Windows setup when the screens appear.
- Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
03-20-2013 05:08 PM
Interesting. I'm guessing that I have the wrong discs. What I see looks identical to figure 11 (user-created recovery discs), except the wording is different. The exact wording that I see is listed in my original message. All of the options are greyed out. I have let it sit at this screen for a long time (at least a couple of hours while I was working on something else).
The screen that I see looks nothing like figure 12, which you indicate is what I should see using the HP recovery discs.
Disc #1 of my media set says, "System Recovery Windows 7 Recovery Media for Windows 7 Products" and has an HP part number of 629549-001. Build ID 10NASUCW603.
03-20-2013 05:38 PM
Thanks for getting back to me!
I would suggest to go ahead and call to get a second set sent out to you. In the mean time, make sure nothing is blocking your cd tray from ejecting. I've seen recoveries hang at 99% because it couldn't eject the disc when it was finished (I know that's not your specific issue).
A second set of discs should fix the issue. Let the representative know what happened with the first set.
I hope this helps. I'm sorry I couldn't give a more favorable answer. It looks like that's just a bad set. Let me know what the result is, if you get a chance
03-21-2013 12:03 PM
I ordered a second set of discs for overnight delivery. This is another 4 disc set, without the 5th supplemental disc and looks identical to the previous set. The only way to distinguish the two is that the second set has a different part number (HP 701732-001 Build ID: 12NA2RCW602). This second set boots to an application that looks more like figure 12, but with only the option to restore to factory default, which does work. The first set of discs was, apparently, not the correct one.
03-21-2013 12:09 PM
Thanks for posting back with that information. This is good to know.
I will tag this thread appropriately so others in similar situations can find it easily.
I apologize for the inconvenience, but I really appreciate you taking the time to post the result!