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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2017 12:47 PM

HP Recommended
Product: HP elite
Operating System: Microsoft Windows 7 (64-bit)

Great-grandma needs help. I live alone with no one to ask. My hp was not working right after many attempts to get it up and running. I decided to bring it back to day one and in so doing, it emptied everything including the start up. I didn't get the disks when purchasing so I used an old set from my Dell laptop.  Well it did speed things up but reports I don't have

a network adapter and there for no internet.

 

How can I get a disk for win 7 and get back to using my pc? Thank you

5 REPLIES 5

‎03-10-2017 01:00 PM

HP Recommended

Well Grandma, it might be possible to get the correct disk set to restore the computer to day one, as you intended.  The complete model number for the PC is required, so the disk set can be searched.  Assuming it came with Windows 7 from the factory, then it can be done correctly and all the drivers will be installed, too.


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‎03-10-2017 01:57 PM

HP Recommended

Final ?...where can I get the necessary disks? Thanks again!

‎03-10-2017 02:51 PM

HP Recommended

Put the complete model number in at this site

http://www.computersurgeons.com/


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‎03-11-2017 08:17 AM

HP Recommended

.  Thanks for your help, I've been searching for so long with no luck until you sent me the right info. This great grandma thanks you.

‎03-11-2017 11:01 AM

HP Recommended

Great!! Glad to be helpful


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